ADM 1 – The Professional Medical Assistant and the Healthcare Team

• Responsibilities of the Medical Assistant
• Characteristics of Professional Medical Assistants
• Scope of Practice and Standards of Care for Medical Assistants
• Professional Medical Assisting Organizations, Credentials, and Continuing Education
• How to Succeed as a Medical Assistant Student
• The History of Medicine
• Practicing Professionalism as a Team Member

ADM 2 – Therapeutic Communication

• First Impressions
• Diversity and Communication
• Nonverbal Communication
• Verbal Communication
• Understanding Behavior

 ADM 3 – Legal Principles

• Sources of Law
• Criminal and Civil Law
• Tort Law
• Contracts
• Consent
• Patient’s Bill of Rights
• Practice Requirements 

ADM 4 – Healthcare Laws

• Personal and Professional Ethics
• Principles of Healthcare Ethics
• Ethical Issues

ADM 5 – Introductions to Anatomy and Medical Terminology

• Types of Medical Terms
• Decoding Terms
• Building Terms
• Singular/Plural Rules
• Common Combining Forms
• Anatomy Review
• Surface Anatomy Terminology
• Positional and Directional Terminology
• Body Cavities
• Body Planes.

ADM 6 – Patient Coaching

• Coaching
• Making Changes for Health
• Basics of Teaching and Learning
• Coaching on Disease Prevention
• Coaching on Health Maintenance and Wellness
• Coaching on Diagnostic Tests
• Coaching on Treatment Plans
• Care Coordination

ADM 7 – Technology

• Computers in Ambulatory Care
• Maintaining Computer Hardware
• Computer Workstation Ergonomics
• Purchasing Computer Hardware
• Software Used in Ambulatory Care
• Computer Network Privacy and Security
• Continual Technologic Advances in Healthcare

ADM 8 – Written Communication

• Fundamentals of Written Communication
• Written Correspondence
• Mail

ADM 9 – Telephone Techniques

• Telephone Equipment
• Telephone Equipment Needs of a Healthcare Facility
• Effective Use of the Telephone
• Managing Telephone Calls
• Typical Incoming Calls
• Special Incoming Calls
• Handling Difficult Calls
• Typical Outgoing Calls
• Using Directory Assistance
• Telephone Services

ADM 10 – Scheduling Appointments and Patient Processing

• Scheduling Appointments
• Patient Processing

ADM 11 – Health Records

• Types of Records
• Importance of Accurate Health Records
• Contents of the Health Record
• Ownership of the Health Record
• The Health Information Technology for Economic and Clinical Health Act (HITECH) and Meaningful Use
• Capabilities of Electronic Health Record Systems
• Maintaining a Connection With the Patient When Using the Electronic Health Record
• Backup Systems for the Electronic Health Record
• Retention and Destruction of Health Records
• Releasing Health Record Information
• Organization of the Health Record
• Documenting in an Electronic Health Record
• Documenting in a Paper Health Record
• Making Corrections and Alterations to Health Records
• Dictation and Transcription
• Creating an Efficient Paper Health Records Management System

ADM 12- Daily Operations and Safety

• Opening and Closing the Healthcare Facility
• Equipment and Supplies
• Safety and Security

ADM 13- Principles of Pharmacology

• Pharmacology Basics
• Drug Legislation and the Ambulatory Care Setting
• Drug Names
• Drug Reference Information
• Types of Medication Orders
• Over-the-Counter Medications and Herbal Supplements

ADM 14- Health Insurance Essentials

• Benefits
• Health Insurance Plans
• Health Insurance Models
• Participating Provider Contracts
• The Medical Assistant’s Role
• Other Types of Insurance
• The Affordable Care Act

ADM 15- Diagnostic Coding Essentials

• The History of Medical Coding
• What Is Diagnostic Coding?
• Getting to Know the ICD-10-CM
• Preparing for Diagnostic Coding
• Steps in ICD-10-CM Coding
• Understanding Coding Guidelines
• Maximizing Third-Party Reimbursement
• Providers and Accurate Coding

ADM 16- Procedural Coding Essentials

• Introduction to the CPT Manual
• Code Categories in the CPT Manual
• Organization of the CPT Manual
• Documentation for CPT Coding
• Steps for Efficient CPT Procedural Coding
• Using the Alphabetic Index
• Using the Tabular List
• CPT Coding Guidelines: Evaluation and Management Section
• Hcpcs Code Set and Manual
• Common HCPCS Coding Guidelines

ADM 17- Medical Billing and Reimbursement Essentials

• Medical Billing Process
• Types of Information Found in the Patient’s Billing Record
• Managed Care Policies and Procedures
• Submitting Claims to Third-Party Payers
• Generating Electronic Claims
• Completing the CMS-1500 Health Insurance Claim Form
• Accurate Coding to Prevent Fraud and Abuse
• Preventing Rejection of a Claim
• Checking the Status of a Claim
• Explanation of Benefits
• The Patient’s Financial Responsibility

ADM 18- Patient Accounts and Practice Management

• Managing Funds in the Healthcare Facility
• Bookkeeping in the Healthcare Facility
• Accounts Receivable (A/R)
• Accounts Payable (A/P)
• Employee Payroll

ADM 19- Advanced Roles in Administration

• Medical Office Management
• Office Management Responsibilities
• Creating a Team Environment
• Finding the Right Employee for the Job
• Policies and Procedures

ADM 20- Medical Emergencies

• Emergencies in Healthcare Settings
• Emergency Equipment and Supplies
• Handling Emergencies